Our priority is to offer you world class services. We understand that to run a successful business, customer satisfaction is must. So, we at Sara recharge always keep on efforts to provide our customers a hassle free and convenient platform to recharge mobiles and pay bills. We believe in providing quality services to our customers. But if any how, you face any issue or failure during mobile recharge or payment of bills, we feel apologized and serve you with the Cancellation and refund policy.
If in any case, you pay recharge amount, but your phone does not get recharged, we commit you to refund your money as soon as possible. If in any case, you want to cancel your order of recharge or payment soon after the payment, we may cancel your order only in case your mobile does not get recharged or your bill payment does not reach to the third party.
No cancellation is accepted if your payment is sent to the third party. If your money is deducted from your bank account, but your phone is not recharged within 24 hours, you can leave a mail to us in which you must include your email id, transaction id, order number, mobile number/ DTH account number, the recharge amount. Our customer executives investigate the incident and if it is found that money has been deducted from your bank account, your money is refunded back to you within 7 working days after the date of receipt of email.